10-day MBA: D7 Operations – about Operational Problem Solving
Operational Problem Solving is one of the MOST important skills in the operations of any company. The problems within a department or with other departments results in reduced productivity, frustration, low morale, turnover, and work stress. By teaching supervisors and line workers how to recognize problems and giving them the necessary support and resources to turn problems into opportunities for improvement, the line operations become more efficient, customer service improves, and people become more committed to the organization.
The first step is to ensure everyone knows what he/she is to do, have the necessary skills and knowledge, and feels his/her opinions count.
The next step is to implement a continuous improvement process that will reward and/or recognize people for contributing their ideas and suggestions.
Finally, teach supervisors how to encourage each individual to learn more, be more, and do more through regular coaching for performance and development.
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